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At Vie Institute we are committed to the protection
of the personal information provided to us. This practice has developed
a policy to protect patient privacy in compliance with privacy legislation
(the National Privacy Principles of the Commonwealth Privacy Act 1988).
Our practice policy is to inform you:
- what personal information is being collected
- who is collecting your personal information
- how your personal information is being used
- whom your personal information is being disclosed
to
- how your personal information is being stored
1. What personal information
is being collected.
In our rooms
- your name
- your contact details – telephone and
address
- your date of birth
- you referring doctor and/or your regular GP
- your private health fund details your
Medicare number
On our web site
- your e-mail address
- your domain name
- the date and time of your visit
- the actual pages you accessed and downloaded
- the type of browser you’re using
2.Who is collecting your information
Our reception staff use this information and pass it in to management
3. How Your personal information
is being stored
All client details are stored within our software programme and in
patient files. Patient files are kept strictly confidential and are
stored away from public access areas. Computer generated patient details
are not sent to any other party without your consent, we do not email
patient details.
4.How your personal information
is being used
Any contact details are stored in our data base. We use this data
base to send newletters and to update our clients on any change within
our practice. If you do not want to be part of our data base, simply
state this in any correspondence and your details will be removed.
We also use the information collected to graph
- where our data base resides
- where our referrals come from
- the average age of our client base
- the most common procedures
enquired about from different sources
We will not pass your personal details onto any third
party.
5. Whom your personal information
is being disclosed to
We do not pass your personal details on to any other party. All our
staff are bound by confidentiality agreements and cannot discuss client
information with anyone, including each other.
To further safeguard your privacy, we have made major renovations
to our premises. We now have a private office which is also our call
centre. No calls are made or taken from our front desk reception area.
If you have any further questions regarding our commitment to protecting
your personal information, please do not hesitate to contact us.
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