Delivery Policy

All internet orders are freight free!

Products will be shipped the day the request is received, or the next business day. If sending to a PO Box, we have to use Australia Post which can be slow. If sending to a street address, we will send by courier.
We do not send on a Friday, to avoid sensitive products being exposed to prolonged extremes of temperature.
Overseas shipping may be held up by the relative countries customs and may incur extra fees. In this case, we will confirm with you the cost of your freight before we send your purchase.

Vie Institute Exchange, Returns and Shipping Policies

The skin care we recommend and sell is medical grade and as such, must be personally prescribed for you by one of qualified dermal therapists, or Dr McGovern. Online product sales are for our regular clients wishing to re-purchase products.

If you have never used these products before, call us for a skin consultation and you’ll be on your way to beautiful skin.

As the products sold are a repeat purchase, there is a no refund or exchange, unless the product is damaged.